Terms of Service & Refund Policy

Welcome to Bakers CluB, operated by Rohini Bakers. These terms apply to your use of this website and to orders you place through it.

1. Acceptance of Terms

By using this website or placing an order you accept these terms, our Cancellation, Returns & Refund Policy, our Shipping & Delivery Policy and our Privacy Policy. If you do not agree, please do not use the website.

2. Prices, Orders & Payment

All prices are in Indian Rupees and include all applicable taxes. Any delivery or shipping fee is shown before you pay.
All orders are prepaid online. We do not offer cash on delivery. You can pay by UPI, debit or credit card, net banking or wallet, as shown at checkout.
Payments are processed by Razorpay Software Private Limited, a payment aggregator authorised by the Reserve Bank of India. Your card, UPI and bank details go directly to Razorpay; we never see or store them.
Your order is confirmed only when we receive your payment. While you pay we hold the items for a short time; if the payment fails or you leave checkout, nothing is charged and the hold is released.
The amount shown when you pay is the amount you are charged. Later price changes do not affect an order we have confirmed.
Orders are subject to availability. If an item runs out, checkout tells you before you pay.
If we cannot fulfil a paid order, we cancel it, tell you, and refund everything you paid.

3. Delivery Policy

Fresh cakes and pastries are baked to order and delivered by our own riders only within Barmer, on the date and time slot you choose. Our longer-lasting products are also shipped across India by courier. Times are estimates and can be affected by traffic, weather or other events outside our control.

Fees, timelines, tracking and failed deliveries are explained in our Shipping & Delivery Policy.

4. Cancellation, Return & Refund Policy

Our products are perishable food, so our policy is short and strict:

Cancellation: only by contacting our support team, and only before the order is shipped or out for delivery. Once preparation of a custom cake has started, cancellation is at our discretion.
No returns for a change of mind. We accept a claim only for a wrong product, an expired product, a product spoiled on arrival, or a parcel that leaked or was damaged in transit.
Proof and time limits: claims must be reported with genuine proof within 2 hours of delivery for fresh items and 24 hours for all other orders. We examine the proof and decide whether the claim is valid, and whether to refund or replace.
Refunds: approved refunds, including the delivery fee, are issued within 7 days to the original payment method only. We do not refund in cash unless we decide otherwise in a particular case.

The full rules, the proof we need and how to contact us are in our Cancellation, Returns & Refund Policy. Nothing in it affects your rights under the Consumer Protection Act, 2019.

5. Product Information

Each product page shows its ingredients, allergens, veg or non-veg mark, net quantity, shelf life and country of origin (India). Our products are handmade, so slight differences in design, colour and finish from the photos may occur.

6. Allergens

Our products are prepared in a kitchen that also handles nuts, dairy and wheat. We take care to prevent cross-contamination but cannot guarantee that any product is completely free of these allergens. If you have a severe allergy, please talk to us before ordering.

7. Your Account

You are responsible for keeping your sign-in details safe and for what happens under your account. Give us accurate delivery details, since we deliver to the address you enter.

8. Governing Law

These terms are governed by the laws of India. Disputes that cannot be settled through our grievance process (we acknowledge complaints within 48 hours and resolve them within 30 days) are subject to the courts at Barmer, Rajasthan, without affecting your rights as a consumer under Indian law.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

Bakers CluB
Pursotamdass / Surtanmal Jain, Kalyanpura Marg No. 2, Near Manak Hospital, Barmer, Rajasthan 344001
Email: hello@thebakersclub.in
Phone: +91 90799 57898

2. Prices, Orders & Payment

All prices are in Indian Rupees and include all applicable taxes. Any delivery or shipping fee is shown before you pay.

All orders are prepaid online. We do not offer cash on delivery. You can pay by UPI, debit or credit card, net banking or wallet, as shown at checkout.

Payments are processed by Razorpay Software Private Limited, a payment aggregator authorised by the Reserve Bank of India. Your card, UPI and bank details go directly to Razorpay; we never see or store them.

Your order is confirmed only when we receive your payment. While you pay we hold the items for a short time; if the payment fails or you leave checkout, nothing is charged and the hold is released.

The amount shown when you pay is the amount you are charged. Later price changes do not affect an order we have confirmed.

Orders are subject to availability. If an item runs out, checkout tells you before you pay.

If we cannot fulfil a paid order, we cancel it, tell you, and refund everything you paid.

3. Delivery Policy

Fees, timelines, tracking and failed deliveries are explained in our Shipping & Delivery Policy.

4. Cancellation, Return & Refund Policy

Our products are perishable food, so our policy is short and strict:

Cancellation: only by contacting our support team, and only before the order is shipped or out for delivery. Once preparation of a custom cake has started, cancellation is at our discretion.

No returns for a change of mind. We accept a claim only for a wrong product, an expired product, a product spoiled on arrival, or a parcel that leaked or was damaged in transit.

Proof and time limits: claims must be reported with genuine proof within 2 hours of delivery for fresh items and 24 hours for all other orders. We examine the proof and decide whether the claim is valid, and whether to refund or replace.

Refunds: approved refunds, including the delivery fee, are issued within 7 days to the original payment method only. We do not refund in cash unless we decide otherwise in a particular case.

The full rules, the proof we need and how to contact us are in our Cancellation, Returns & Refund Policy. Nothing in it affects your rights under the Consumer Protection Act, 2019.